{"id":37647,"date":"2023-04-17T13:51:05","date_gmt":"2023-04-17T13:51:05","guid":{"rendered":"https:\/\/www.meteo.cat\/wpweb\/?page_id=37647"},"modified":"2024-02-26T06:47:27","modified_gmt":"2024-02-26T06:47:27","slug":"consultes-queixes-i-suggeriments","status":"publish","type":"page","link":"https:\/\/www.meteo.cat\/wpweb\/transparencia-i-bon-govern\/carta-de-serveis\/consultes-queixes-i-suggeriments\/","title":{"rendered":"Consultes, queixes i suggeriments"},"content":{"rendered":"\n<p>Amb car\u00e0cter general, la Generalitat de Catalunya posa a la vostra disposici\u00f3 diferents canals per fer arribar les vostres consultes i informaci\u00f3 sobre l\u2019exist\u00e8ncia i les caracter\u00edstiques dels serveis que us prestem, disponible a: <a href=\"http:\/\/web.gencat.cat\/ca\/contacte\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">http:\/\/web.gencat.cat\/ca\/contacte\/<\/a><\/p>\n\n\n\n<p>Addicionalment, podeu trobar orientaci\u00f3 i informaci\u00f3 sobre els serveis al web a l&#8217;apartat del cat\u00e0leg de serveis www.meteo.cat i a la b\u00fastia de contacte <a href=\"&#109;a&#x69;l&#x74;o&#x3a;s&#x6d;c&#x2e;m&#x65;&#116;&#x65;&#111;&#x63;&#97;&#x74;&#64;&#x67;&#101;&#x6e;&#99;&#x61;&#116;&#46;&#x63;a&#x74;\">&#115;&#x6d;c&#x2e;&#x6d;&#101;&#x74;e&#111;&#x63;&#97;&#x74;&#64;&#103;&#x65;n&#x63;a&#116;&#x2e;c&#x61;&#x74;<\/a>.<\/p>\n\n\n\n<p>Les persones usu\u00e0ries que pretenguin formalitzar una queixa o suggeriment podran fer-ho:<\/p>\n\n\n\n<ul><li>Telem\u00e0ticament, a trav\u00e9s del formulari de la b\u00fastia de contacte o del formulari electr\u00f2nic que trobareu a: <a href=\"https:\/\/www.meteo.cat\/wpweb\/contacte\/\">https:\/\/www.meteo.cat\/wpweb\/contacte\/<\/a><\/li><li>Presencialment a les oficines de l&#8217;SMC C\/Dr. Roux n\u00fam. 80 1a 08017 Barcelona<\/li><li>Per correu postal, adre\u00e7at a la seu del Servei Meteorol\u00f2gic de Catalunya<\/li><\/ul>\n\n\n\n<p>La responsabilitat de la gesti\u00f3 dels serveis objecte d&#8217;aquesta carta correspon a la persona titular de la Unitat de Serveis a l&#8217;usuari i al client del Servei Meteorol\u00f2gic de Catalunya qu\u00e8 ser\u00e0 qui resoldr\u00e0 les consultes, queixes o suggeriments formulats respecte dels serveis rebuts.<\/p>\n\n\n\n<p>Es far\u00e0 arribar la resposta als usuaris abans de 30 dies a trav\u00e9s del correu electr\u00f2nic indicat.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Amb car\u00e0cter general, la Generalitat de Catalunya posa a la vostra disposici\u00f3 diferents canals per fer arribar les vostres consultes i informaci\u00f3 sobre l\u2019exist\u00e8ncia i les caracter\u00edstiques dels serveis que us prestem, disponible a: http:\/\/web.gencat.cat\/ca\/contacte\/ Addicionalment, podeu trobar orientaci\u00f3 i informaci\u00f3 sobre els serveis al web a l&#8217;apartat del cat\u00e0leg de serveis www.meteo.cat i a [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":37625,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-sidebar.php","meta":{"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"_links":{"self":[{"href":"https:\/\/www.meteo.cat\/wpweb\/wp-json\/wp\/v2\/pages\/37647"}],"collection":[{"href":"https:\/\/www.meteo.cat\/wpweb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.meteo.cat\/wpweb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.meteo.cat\/wpweb\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.meteo.cat\/wpweb\/wp-json\/wp\/v2\/comments?post=37647"}],"version-history":[{"count":2,"href":"https:\/\/www.meteo.cat\/wpweb\/wp-json\/wp\/v2\/pages\/37647\/revisions"}],"predecessor-version":[{"id":39774,"href":"https:\/\/www.meteo.cat\/wpweb\/wp-json\/wp\/v2\/pages\/37647\/revisions\/39774"}],"up":[{"embeddable":true,"href":"https:\/\/www.meteo.cat\/wpweb\/wp-json\/wp\/v2\/pages\/37625"}],"wp:attachment":[{"href":"https:\/\/www.meteo.cat\/wpweb\/wp-json\/wp\/v2\/media?parent=37647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}